



General Provisions
1.) Tündérkert Panzió Őrség (Kormorán Öko Kft. 137 Fő út, Viszák 9932) – hereinafter referred to as the Accommodation Provider – enters into a contract for accommodation services based on these general contractual terms.
2.) The general terms and conditions do not preclude the Accommodation Provider from entering into a hotel brokerage contract with travel organizers, legal entities, or individual entrepreneurs, either based on these general contractual terms or with terms that deviate in whole or in part from these general terms and conditions.
Contracting Parties
1.) The accommodation service of the Accommodation Provider is always used by the guest.
2.) If the guest directly orders the services of the Accommodation Provider, the hotel contract is concluded between the guest and the Accommodation Provider.
3.) If the guest orders the services of the Guesthouse through a third party (intermediary) on the basis of the guest’s commission, the contract is concluded between the Accommodation Provider and the intermediary, and the terms of hotel service provision by the Accommodation Provider are governed by this contract. The Accommodation Provider is not obliged to examine whether the third party legally represents the guest, and therefore, the Accommodation Provider assumes no responsibility.
4.) The Accommodation Provider only enters into a contract with a capable person.
5.) A non-capable or under-18 person can only use the services of the Accommodation Provider with a capable, adult companion.
Conclusion of the Contract
1.) The guest can initiate the booking online on our website www.tunderkertorseg.hu (or through an intermediary website: Szállás.hu, Booking.com), where they receive information about the price, which qualifies as an offer. When booking through any of the reservation methods, acceptance of these General Terms and Conditions is mandatory. The Accommodation Provider requests a deposit to finalize the reservation, and until the deposit is received, the reservation remains pending. The Accommodation Provider’s offer commitment ceases if the deposit is not received within 24 hours from the sending of the deposit request, or if the card does not provide coverage in the case of a credit card deposit.
2.) The contract comes into effect on the day of the guest’s deposit payment.
3.) The contract is considered a written agreement.
4.) The contract must contain the following details of the guest/contracting party:
name of the guest/contracting party,
address (registered office),
phone number, email address,
booking guarantee.
5.) Oral orders/bookings, modifications, agreements, or verbal confirmations from the Accommodation Provider are not contractually binding.
6.) Accommodation services are for a specified period, the start and end dates of which are included in the contract.
7.) The Accommodation Provider is entitled to stipulate conditions different from these general contractual terms in its offer.
8.) If the guest permanently leaves the room before the expiry of the contractually specified period, the Accommodation Provider is entitled to the full consideration for the service specified in the contract.
9.) The Accommodation Provider is entitled to resell the room vacated before the expiration date.
10.) Prior written consent from the Accommodation Provider is required for any verbal or written extension of accommodation services. In this case, the Accommodation Provider may demand the full consideration for the services already provided, subject to fulfilling this condition for the extension.
11.) The contract may be amended or supplemented in writing by the guest and the Accommodation Provider together.
12.) The Accommodation Provider’s house rules are part of the contract.
Booking and Payment Conditions
Cancellation of the Contract
1.) If the Accommodation Provider has not stipulated other conditions in its offer, the other contracting party may withdraw from the contract without penalty by a written declaration until 30 days before the arrival date specified in the contract, and the Accommodation Provider will refund the deposit paid within 8 days to the bank account from which the transfer was made. In the case of payment with a SZÉP Card, only the amount reduced by the commission of the SZÉP Card Provider will be refunded.
2.) In the case of cancellation within the cancellation period, the party obligated to cancel must pay the cancellation fee specified in the cancellation conditions sent by the Guesthouse.
3.) The amount of the cancellation fee (from 3 to 30 days) is 40% of the total amount of the service specified in the contract, but in the case of cancellation within 72 hours before the arrival day (by 14:00), the cancellation fee is 100% of the service.
4.) If the contracting party has not ensured the use of the accommodation service by means of an advance payment, credit card guarantee, or in another way specified in the contract (booked 24 hours before the arrival: Last Minute), the Accommodation Provider’s service obligation applies until 4:00 pm on the specified arrival day in the contract. After this time, the Accommodation Provider’s service obligation ceases, and it is entitled to claim payment of the cancellation fee specified in the contract.
Prices
1.) The current room rates of the Accommodation Provider can be viewed on the website https://tunderkertorseg.hu/online-foglalas if the guest specifies the exact date and number of guests. The price stated there is our official offer, and the Accommodation Provider does not impose any other price. (the accommodation fee may change continuously due to periods, occupancy, and price changes)
2.) Price lists of other services provided by the Accommodation Provider are available in the respective departments.
3.) The Accommodation Provider may freely change its prices without prior notice.
4.) When announcing the prices, the Accommodation Provider indicates the amount of tax imposed on the service as determined by law at the time of making the offer. In the event of additional burdens due to changes in tax laws, the Accommodation Provider passes them on to the contracting party with prior notice.
5.) The Accommodation Provider publishes current promotions and discounts on its website. Advertised discounts cannot be combined with any other discounts.
6.) Discounts or promotions published after sending the Accommodation Provider’s offer do not affect the offer sent.
Payment method, booking guarantees
1.) The Accommodation Provider requests the consideration for the services provided to the contracting party no later than upon use, before leaving the accommodation. Depending on individual agreements, the Accommodation Provider may also allow for subsequent payment.
2.) To ensure payment for the contracted services, the Accommodation Provider may:
request a credit card guarantee, whereby the Accommodation Provider either blocks or deducts the amount for the ordered and confirmed service on the credit card,
request an advance payment,
request full prepayment for the ordered and confirmed service.
3.) The Accommodation Provider issues the invoice in Hungarian Forints.
4.) The contracting party can settle the invoice in cash, by prior bank transfer, or with the following credit cards:
Mastercard, Visa, American Express,
5.) The amount appearing on the Accommodation Provider’s invoice is considered as payment made.
6.) Other payment methods on-site: SZÉP card, OTP, K&H, MBH,
7.) Any costs associated with using any payment method are borne by the contracting party.
Utilization and conditions of the Guest House’s rooms
1.) The guest can occupy the Guest House’s room from 2:00 p.m. on the day of arrival.
2.) The guest must vacate the Guest House’s room with their belongings by 10:00 a.m. on the last day of the contracted stay.
3.) If the guest wishes to occupy or vacate the room before and/or after the specified times, the Accommodation Provider may charge a fee. Early arrival: from 12:00 p.m., HUF 1000/person, late departure: until 2:00 p.m. HUF 4000/person, until 6:00 p.m. HUF 8000/person. In this case, the room can be fully used. Two hours before/after arrival/departure, luggage can be stored at the Reception free of charge.
4.) Upon arrival at the Guest House, the guest must check-in at the reception and submit their documents for registration in the VIZA system. A room in the Guest House cannot be booked without documents (ID card, proof of address, driver’s license, passport, any of these), and the services of the Accommodation Provider cannot be used. VALID LAWS: – Act CLVI of 2016 on the state tasks of developing tourist areas; – Government Decree 235/2019 (X. 15.) on the implementation of the law on the state tasks of developing tourist areas; – Government Decree 414/2015 (XII. 23.) on the issuance of identity cards and the rules for the uniform creation of facial and signature images. ** third-country nationals: persons under the Act II of 2007 on the entry and stay of third-country nationals
5.) To fulfill its duty of care, the Accommodation Provider may request that the guest verify their identity. If the guest fails to credibly prove their identity at the request of the Accommodation Provider, the Accommodation Provider may immediately withdraw from the contract and demand compensation for its damages.
6.) In the case of non-EU citizens or stateless guests, the Accommodation Provider is obliged to request the guest’s passport/statelessness document upon check-in, record the data in the guestbook, and record the data with a document scanner.
Gift Voucher Acceptance Policy
The gift voucher can be used for any service of Tündérkert Panzió Őrség: accommodation, minibar, bicycle rental, alcoholic and non-alcoholic beverages, event services.
It can only be used once and for the full amount within one booking.
The gift voucher cannot be redeemed, and it is valid for one year from the date of purchase.
In case of cancellation (if it occurs within the penalty period of 30 days), it operates as an advance, i.e., it is settled as a penalty, and it applies to the total amount. Modification also counts as cancellation!
We issue an invoice for the gift voucher in the name of the Buyer, which we send in the form of an e-invoice after the payment of the amount. The final invoice will be issued in the name of the User upon departure.
The gift voucher can be redeemed during booking (in this case, it is treated as a deposit) or when paying the final bill. In case of the final bill, the amount of the voucher cannot exceed the amount to be paid! (we do not refund from the amount of the voucher)
Payment can only be made under the name stated on the voucher: the name of the booker and the name on the gift voucher must match.
The gift voucher is transferable only if the Owner stated on the voucher provides a written consent, once.
Pets
The Accommodation Provider accepts dogs, cats, and other animals with prior approval, conditions, and fees.
Price: according to the confirmed current price.
It should not be aggressive towards people and other dogs. Please arrive groomed and protected against fleas. It must have the legally required vaccinations, and the Owner must be able to prove this. Dogs can only stay in the rooms on the bed provided by their Owner; they cannot use any blankets or towels in the room for this purpose! Neither a dog nor a cat can be left alone in the room. Please consider other Guests of the guest house, whether they are two or four-legged. Please be aware that guests who do not appreciate dogs may also arrive at our guesthouse, so we kindly ask you to keep your dog under control and not allow it to approach anyone without permission. In case of aggressive behavior, barking inside the house, or guest complaints, we kindly ask the Owner to leave, referring to the Violation of House Rules! If the dog is in the garden, please pick up after it. The dog should not disturb other guests who are seeking rest with loud barking. Dogs are not allowed in the dining area. Any other animals can be brought into the Guesthouse according to an agreement with the Host.
Refusal of Contract Performance, Termination of Service Obligation
1.) The Host is entitled to terminate the contract for accommodation services with immediate effect and thus refuse the provision of services if:
2.) The contract between the parties is terminated if its performance becomes impossible due to force majeure.
Illness or Death of the Guest
1.) If the guest falls ill during the period of using the accommodation service and is unable to act in their own interest, the Host offers medical assistance. The guest accepts the offered medical assistance at their own risk and responsibility. The doctor is not an employee or agent of the Host, and the Host is not responsible for the diagnosis, applied therapy, or its consequences.
2.) In case of illness/death of the guest, the Host claims reimbursement of its expenses from the patient/deceased’s relative, heir, or payer; concerning any medical and procedural costs, the consideration for services used before death, and possible damages to equipment or furnishings due to illness/death.
Rights of the Contracting Party
1.) According to the contract, the guest is entitled to the proper use of the ordered room and the facilities of the accommodation that are within the usual scope of services agreed upon by the parties and do not fall under special conditions.
2.) During their stay at the accommodation, the guest may file a complaint regarding the provision of services offered by the Host. The Host examines and addresses any complaints submitted in writing during this period.
3.) The guest’s right to lodge a complaint ceases upon departure from the Guesthouse.
Obligations of the Contracting Party/Guest
1.) The contracting party is obliged to settle the consideration for the services ordered in the contract by the specified deadline and method.
2.) The guest ensures that any person under their responsibility who is under 18 years of age and/or incapacitated stays in the Guesthouse only under adult supervision.
3.) The guest undertakes that any person under their responsibility/ supervision who is under 18 years of age will not consume alcohol on the premises of the Guesthouse during their stay.
4.) The guest may bring their own food and drink onto the premises of the Guesthouse subject to conditions. Consumption of own food and drink is only possible with the Host’s permission and in accordance with the house rules: https://tunderkertorseg.hu/hazirend
5.) The guest requires prior written consent from the Host for the use of fireworks and other activities subject to authorization. The guest is responsible for obtaining the necessary permits at their own expense.
6.) The guest uses the Host’s equipment, facilities, services, and events at their own risk, considering their current physical, emotional, and health condition, and uses them properly and as intended.
Liability for Damages of the Contracting Party/Guest
1.) The guest is liable for all damages and disadvantages caused to the Host or third parties by the guest, their companion, or any person under their supervision.
2.) The guest’s liability exists even if the injured party is entitled to claim compensation directly from the Host.
Host’s Right of Lien
1.) The Host is entitled to a lien on the goods brought into the Guesthouse by the guest but not paid for up to the amount of the consideration for the services provided. When enforcing the lien, the Host may seize the guest’s belongings brought into the Guesthouse, withhold them until the guest settles their debt. The costs associated with the seizure, custody, and management of the item shall be borne by the guest.
2.) The right of lien cannot be exercised on the guest’s identity documents, bank cards, or clothing suitable for the respective season.
Host’s Obligations
1.) According to the contract, the Host is obliged to provide the ordered accommodation and other services in compliance with the relevant regulations and standards.
2.) The Host is obliged to investigate the guest’s written complaint and take the necessary steps and measures to remedy the complaint.
3.) The Host provides information about the guest’s stay in the Guesthouse to third parties, including the guest’s close relatives, only with the guest’s prior written consent. This prohibition on disclosure does not apply to inquiries made pursuant to the law.
Host’s Liability for Damages
1.) The Host is liable for damages caused to the guest’s belongings if the damage occurred in places usually used by guests or open to guests.
2.) The Host is relieved of liability if it proves that the damage occurred due to an unforeseeable and unavoidable cause beyond the scope of the employees and guests, or if the guest caused the damage themselves.
3.) The Host may designate areas in the Guesthouse or on its premises where the guest may not enter or stay. The Host is not liable for any damage or injury that occurs in such areas.
4.) The guest must immediately inform the Guesthouse of any damage suffered, the event causing the damage, and provide all necessary information to clarify the circumstances of the incident, necessary for any police proceedings. The Host is not responsible for damages resulting from delayed reporting or failure to provide necessary information.
5.) The Host is only liable for damage to valuables, cash, or securities if it has expressly undertaken to keep them safe.
6.) The Host is also liable for damage to securities, valuables, or cash if the damage occurred for reasons for which the Host is generally liable for damages under the general rules of compensation. In this case, the burden of proof lies with the guest.
7.) The Host is not liable for damages resulting from the improper use of the Guesthouse’s equipment, furnishings, etc.
8.) The Host is not responsible for any damage, disadvantage, or harm caused by another guest of the Guesthouse to the guest and/or the person under their supervision.
Extent of Compensation:
1.) In the case of damage to cash, securities, or valuables, the Host is obliged to reimburse the actual damage suffered. In the case of securities, the amount of actual damage is equal to the face value of the damaged securities.
2.) In the case of damage to any other item brought in, the upper limit of compensation is fifty times the daily room rate. In the case of damage to data carriers, the Guesthouse is obliged to reimburse the commercial value of the data carrier.
3.) The Host is entitled to specify in their offer those items whose entry into the Guesthouse premises is not permitted. The Guesthouse is not liable for damage caused by items brought in without permission.
Dispute Resolution
The contracting parties primarily settle their disputes arising from the performance of the contract amicably. If the amicable route proves unsuccessful, depending on the value of the dispute, the contracting parties agree to the exclusive jurisdiction of the Körmend District Court or the Szombathely Court.